Refund policy

Last updated: 6 November 2026

We want you to be happy with your purchase. Please read our Return & Exchange Policy carefully before submitting a request. By placing an order with DINT Korea, you agree to the terms outlined below.

Eligibility

Return and exchange requests must be submitted within 7 days of delivery. To be eligible, items must meet all of the following conditions:

• Unworn and unwashed
• Free from damage, stains, or alterations
• Free from the scent of cosmetics, perfume, or any other odour — items with such scents are considered worn and will not be accepted for return

We reserve the right to decline a return if the item does not meet these conditions upon inspection.

Fees & Responsibilities

• Change of mind returns — if you are returning an item due to a change of mind, a handling fee may apply. The buyer is responsible for all return shipping costs, both to and from our warehouse.
• Import duties & customs charges — any import duties, taxes, customs clearance fees, or other charges incurred during the return shipment will be deducted from your refund amount.
• Lost or stolen packages — DINT is not responsible for any items lost or stolen during return shipping. We strongly recommend using a trackable shipping method.

How to Request a Return

1. Submit your return request
   Email us at global@dintkorea.com before sending any items back. In your message, please use the following subject format:
   [Return Request] Order number: XXXXXXXX_DI_XXXXXX
2. Wait for confirmation
   One of our team members will review your request and send you a confirmation email with return instructions and our shipping address. Do not send any items before receiving this confirmation — unconfirmed packages cannot be processed for a refund.
3. Send the package
   Ship the item(s) to the address provided in our confirmation email. Please ensure that the items and quantities in your package match exactly what was stated in your return request. Any discrepancy may result in your return being placed on hold.
4. Refund processing
   Once we receive and inspect your return, we will notify you by email. Refunds are processed within 7 business days of receiving the returned item. Please note that the time between refund approval and the amount appearing in your account may vary depending on your payment provider.

Important notices

• Always email your return request to global@dintkorea.com before sending your package. Packages received without prior confirmation will not be eligible for a refund.
• If the items or quantities in your package do not match your submitted return request, processing will be paused until the discrepancy is resolved.
• If you do not see the refund reflected after 7 business days, please contact your payment provider directly as processing times may vary.

Exchanges

Before delivery: Size and colour exchanges can be requested before your order has been dispatched. Please be aware that exchanges may cause a delay in your delivery timeline.

After delivery: If you would like to exchange an item after receiving it, please email your request to global@dintkorea.com using the following subject format:
[Exchange Request] Order number: XXXXXXXX_DI_XXXXXX

Please note that exchanges after delivery are only accepted for defective or incorrect items. Change-of-mind exchanges are not available once an order has been received.

Contact Us

If you have any questions about a return or exchange, please email us at global@dintkorea.com.